Online slots players say company refuses to pay jackpots


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This photo from November 12, 2021 shows a screenshot of a demo version of the online slot game Capital Gains. (AP Photo / Wayne Parry)

A Pennsylvania woman is suing the maker of a popular online slots game, claiming he wrongly refused to pay her a $ 100,000 jackpot due to a “bug” in the product.

New Jersey regulators revealed on Friday that 14 players had filed the same lawsuit against the company, saying they were told they had won much more than the manufacturer claims they are actually entitled to.

Lisa Piluso of Yardley, Pa., Said Las Vegas-based American Gaming Systems offered her only $ 280, but then increased the offer to $ 1,000.

In a lawsuit filed Thursday in Camden U.S. District Court, Piluso accuses the company of consumer fraud and other wrongdoing related to the jackpot he was told he won while playing on his phone laptop in New Jersey on October 2, 2020.

“I am an experienced online gamer and was shocked when AGS officials, including the president of the company, told me they weren’t going to pay, even when I showed them the screenshot I took of the $ 100,000 jackpot, ”she said. in a statement released through his lawyer, Paul D’Amato.

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“They said I made around $ 300, but then they offered me $ 1,000, saying we were ‘nice people’,” Piluso said. “How many other players have been in the same situation but have agreed to settle for a fraction of their winnings after being told they are ‘nice people too? “”

AGS did not respond to requests for comment on Friday.

The capital gains game she was playing was on an online platform hosted by Caesars Interactive New Jersey, although neither Caesars Casino nor its online branch were named as defendants in the lawsuit. Caesars did not immediately comment.

The New Jersey Division of Gaming Enforcement investigated the matter and wrote to Piluso on August 27, revealing that AGS “discovered a problem / bug in the game” which failed to clear the bonus symbols from the games. previous turns of a player’s screen.

“This error led the client (s) to believe that their bonus round winnings were higher than the actual winnings,” Deputy Attorney General Jennifer Russo-Belles wrote.

She added that the state had taken regulatory action against AGS but did not say what the action was.

In response to an Associated Press request, the attorney general’s office revealed on Friday that it had fined AGS $ 1,000 for failing to ensure the game was working properly. It was not possible to immediately determine whether the company paid the fine or whether it is contesting the case. A lawyer who was sent the notice of violation against AGS did not return a message asking for comment on Friday.

The notice of violation was not posted on the gaming enforcement division’s website, which includes a bi-monthly list of enforcement actions taken by the director.

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